Senior Human Resource Specialist

Role Overview Sutherland is urgently hiring a Senior Human Resource Specialist to join its HR Operations team in Chennai. This is a full-time, permanent role suited for HR professionals with strong expertise in leave administration, employee relations, and labor law compliance. The ideal candidate will have hands-on experience managing complex HR cases and will play a key role in supporting front-line HR associates. Key Responsibilities - Investigate and resolve escalated employee issues related to FMLA, ADA accommodations, benefits disputes, and payroll corrections - Handle sensitive employee relations matters and ethics escalations with confidentiality and objective judgment - Collaborate with HR Business Partners, legal teams, and corporate payroll and benefits stakeholders to address systemic or high-risk issues - Provide real-time guidance, policy support, and informal mentorship to Level 1 Helpdesk Associates - Monitor HR processes to ensure full compliance with federal, state, and local labor regulations and minimize institutional risk Required Qualifications - Minimum 1 to 4 years of experience in HR operations, HR generalist activities, or HR shared services - Deep practical knowledge of FMLA and ADA leave administration, employee relations, and regional labor laws - Strong root-cause analysis and documentation skills with the ability to handle compliance-sensitive cases - Excellent verbal and written communication skills in English with proven ability to manage conflict and de-escalate tense situations - Hands-on experience with enterprise HRIS platforms such as Workday, SAP, ServiceNow, or Oracle - Any graduate degree is acceptable Why Join Us Sutherland is a globally recognized business process outsourcing leader offering strong career growth, a collaborative work culture, and the opportunity to work on meaningful HR projects at scale. With 100 open positions, this is an excellent opportunity for experienced HR professionals looking to take the next step in their career.

- 1 to 4 years of experience in HR operations or HR generalist roles - Deep knowledge of FMLA and ADA leave administration - Experience in employee relations and handling ethics escalations - Strong analytical and root-cause investigation skills - Excellent communication skills in English, both verbal and written - Ability to de-escalate conflict and manage emotionally sensitive situations - Hands-on experience with HRIS tools such as Workday, SAP, ServiceNow, or Oracle - Understanding of federal, state, and local labor law compliance - Any graduate degree

- Competitive salary between 3.75 and 5.5 LPA - Full-time permanent employment - Opportunity to work with a global BPO leader - Mentorship and career growth within HR operations - Collaborative and supportive work environment