RMC Supervisor - Product Support

Role Overview Caterpillar Inc. is looking for an RMC Supervisor to join its Product Support team in Chennai. In this role, you will provide in-depth technical support and lead problem-solving and quality implementation efforts across all supported products and services. You will play a key part in shaping customer experiences and driving continuous product improvement. Key Responsibilities - Determine service level standards for customer service requests across assigned product lines - Answer technical questions for complex issues and handle product-related problems with customers - Prioritise and implement product improvements linked to customer feedback while managing cost impact - Develop and implement service strategies for products to improve repairability and ease of maintenance - Build deep knowledge of organisational products, programs, and team capabilities within the department Required Qualifications - Basic to working-level understanding of customer focus principles and practices - Ability to gather, analyse, and document data from multiple sources using standard tools - Working knowledge of service excellence practices and customer complaint resolution - Strong oral and written communication skills with the ability to avoid unnecessary technical jargon - Demonstrated problem-solving ability using disciplined and structured approaches - Working knowledge of relationship management and technical excellence in a product support environment Why Join Us At Caterpillar, you become part of a global team that is building stronger, more sustainable communities through innovation and collaboration. This is your opportunity to grow professionally in a company that values technical expertise, customer satisfaction, and a culture of continuous improvement.

- Technical product support experience or background - Customer service and relationship management skills - Data gathering and analysis capability - Problem-solving and issue escalation proficiency - Effective written and verbal communication - Knowledge of service strategies and repairability standards - Consulting and advisory aptitude for internal and external clients

- Equal opportunity employer with inclusive hiring practices - Global work environment with cross-functional collaboration - Career growth opportunities within a Fortune 500 organisation - Exposure to complex product support and technical excellence programs