Expert Center Professional I - HPLC and Analytical Instrumentation

Role Overview Waters Corporation, a global leader in life sciences and diagnostics, is seeking an experienced Expert Center Professional to join their technical support team in Bengaluru. This role is ideal for an HPLC specialist with a strong background in analytical instrumentation, remote troubleshooting, and customer escalation management. You will serve as a critical point of expertise for field engineers and customers, ensuring rapid resolution of complex technical issues and maintaining world-class service standards. Key Responsibilities - Manage complex technical escalations and deliver advanced remote troubleshooting support for analytical instrumentation products - Collaborate with cross-functional teams and field service engineers to resolve critical customer issues efficiently - Provide expert technical guidance on Waters LC/MS products and Empower Software - Handle multiple priority support cases simultaneously while maintaining high customer satisfaction - Reduce equipment downtime through swift and effective issue resolution strategies - Support knowledge-sharing initiatives and contribute to technical training programs for service teams - Communicate clearly and professionally with customers to improve overall service experience Required Qualifications - Bachelor's or Master's degree in Electronics, Instrumentation, or Chemistry - Minimum 3 years of experience in analytical instrumentation and customer support roles - Hands-on knowledge of HPLC systems and advanced technical troubleshooting - Familiarity with Waters Empower Software and LC/MS products is strongly preferred - Proven ability to manage escalations and deliver remote support effectively - Strong communication and interpersonal skills with a customer-first approach Why Join Us Waters Corporation is home to approximately 16,000 passionate professionals worldwide who are committed to turning scientific challenges into life-improving breakthroughs. Joining this team means being part of a culture driven by relentless innovation, inclusion, and meaningful impact in healthcare, food safety, and environmental testing.

- Bachelor's or Master's degree in Electronics, Instrumentation, or Chemistry - Minimum 3 years of experience in analytical instrumentation and customer support - Strong expertise in HPLC systems and advanced technical troubleshooting - Experience in escalation management and remote issue resolution - Knowledge of Waters Empower Software and LC/MS products preferred - Ability to collaborate with field engineers and cross-functional teams - Excellent communication and customer handling skills

- Opportunity to work with a global leader in life sciences and diagnostics - Collaborative and inclusive work environment - Exposure to cutting-edge analytical technologies and instrumentation - Career growth within a team of approximately 16,000 professionals worldwide