RMC Supervisor - Product Support

Role Overview Caterpillar Inc. is looking for a skilled RMC Supervisor to join their Product Support team in Chennai. In this role, you will provide in-depth technical support and lead problem-solving and quality implementation efforts across all supported products and services. You will play a key part in shaping customer outcomes and driving product improvements at one of the world's leading manufacturing organizations. Key Responsibilities - Determine service level standards for customer service requests across designated product lines - Answer technical questions for complex issues and handle product-related problems with customers - Prioritize and implement product improvements tied to customer feedback and manage associated cost impact - Develop and execute service strategies for products to enhance repairability and ease of maintenance - Build in-depth knowledge of organizational products, programs, and team capabilities within the department - Monitor client satisfaction levels regularly and escalate concerns to the relevant team promptly - Provide effective technical solutions to routine and complex functional challenges using sound technical competence Required Qualifications - Basic to working-level knowledge of customer focus practices and data gathering techniques - Demonstrated ability to resolve customer problems with a sense of urgency and professionalism - Strong oral and written communication skills with the ability to avoid unnecessary technical jargon - Familiarity with problem-solving frameworks and escalation practices used in technical environments - Ability to maintain healthy working relationships with clients, vendors, and internal peers - Working knowledge of technical standards and current procedures relevant to product support Why Join Us At Caterpillar, you become part of a globally respected team that values innovation, collaboration, and community impact. This is an opportunity to grow your technical career while contributing to products and solutions that build a better world.

- Customer service knowledge and client relationship management skills - Data gathering, analysis, and documentation abilities - Strong verbal and written communication skills - Problem-solving and escalation management experience - Technical excellence in product support and troubleshooting - Consulting and advisory skills for internal and external clients - Ability to work collaboratively within cross-functional teams

- Work with a globally recognized industry leader - Equal opportunity employer with inclusive hiring practices - Exposure to diverse products and cutting-edge technologies - Opportunity to join Caterpillar Talent Community for future roles