Retail Territory Manager

Role Overview Shell is looking for a driven and experienced Retail Territory Manager to oversee a cluster of 15 to 20 retail fuel sites across a defined geographical area in Chennai. In this role, you will serve as the primary point of contact between Shell and its Retailer/Dealer partners, ensuring safe site operations, consistent delivery of customer promises, and strong site-level profitability. You will play a pivotal role in implementing Shell's local retail strategy while upholding the company's values of honesty, integrity, and respect. Key Responsibilities - Identify performance gaps across assigned sites and guide Retailer/Dealer partners using Shell-recommended tools, processes, and support frameworks - Coach and motivate Retailer/Dealer partners to maximise sales potential while protecting Shell's commercial interests - Build and maintain strong Retailer/Dealer relationships, including performance management of underperforming sites - Deliver Sales and Operations targets for the territory through structured reviews and targeted action plans - Ensure full compliance with Shell's Customer Commitment, HSSE standards, site operations manuals, and contractual obligations - Drive Non-Fuel Retail revenue aspirations at each site with a focus on professional convenience retail operations - Ensure Retailer/Dealer partners invest in staff training and development to uphold service quality - Safeguard Shell's brand reputation by monitoring dealer and retailer conduct across all sites Required Qualifications - Demonstrated experience in P&L management covering topline growth, margins, cost control, and loss reduction - Strong skills in selling, negotiation, channel management, and commercial acumen - Ability to apply customer value propositions and manage end-to-end customer experience - Sound understanding of retail site operations and the broader value chain - High attention to detail in areas such as housekeeping, grooming standards, HSSE compliance, and operational benchmarks - Self-motivated with a positive, high-energy approach and the ability to develop partner capabilities in a fast-growing network - Strong interpersonal skills with a genuine passion for people development and team performance Why Join Us At Shell, you will work alongside talented professionals tackling one of the world's most significant energy challenges, with access to world-class training, diverse career pathways, and competitive pay and benefits considered among the best globally. Shell fosters an inclusive, values-led culture where you can grow professionally, enjoy flexible working arrangements, and contribute meaningfully to a sustainable energy future.

- Experience in P&L management including topline, margins, cost, and losses - Skills in selling, negotiation, and channel management - Knowledge of retail site operations and HSSE standards - Ability to apply customer value propositions effectively - Strong commercial and economic acumen - Experience managing and developing Retailer/Dealer relationships - Competency in driving Non-Fuel Retail business at site level - High attention to detail in daily operations and compliance - Self-motivated with strong interpersonal and coaching skills - Ability to develop partner capabilities in a rapidly growing network

- Competitive base salary with annual performance-based increments - Flexible working hours with remote and mobile working options - Paid parental leave including for non-birthing parents - Access to world-class training and development programmes - Opportunity to work on diverse national and international career paths - Collaborative work environment with experienced global colleagues - Inclusive and diverse workplace culture - Work at the forefront of energy transition and sustainable practices