Senior Centre Head - Institutional Sales

Role Overview Niva Bupa Health Insurance, one of India's fastest-growing standalone health insurers, is looking for a dynamic and result-driven Senior Centre Head to lead its Institutional Sales telesales centre. This is a senior leadership role responsible for managing end-to-end operations of an assigned telesales centre, driving revenue targets, and building a high-performing team. The ideal candidate will bring strong people management skills, a deep understanding of health insurance products, and a proven track record in telesales or bancassurance environments. Key Responsibilities - Oversee daily floor management of the telesales centre and ensure business outcomes are met consistently - Drive sales productivity metrics including number of policies, average ticket size, and lead conversion rates - Manage, mentor, and motivate a team of Relationship Managers and authorised verifiers to achieve individual and collective targets - Coordinate training and quality initiatives for team members covering Niva Bupa products, sales processes, soft skills, and compliance guidelines - Handle critical customer escalations and facilitate timely resolution with an active, solution-oriented approach - Manage relationships with partner bank stakeholders and internal teams to ensure smooth operations and business alignment - Monitor and control policy cancellations and endorsements to maintain overall sales quality - Ensure adherence to all regulatory, compliance, and internal process guidelines across the centre Required Qualifications - Graduate or postgraduate degree in any discipline - Proven experience in telesales or outbound or inbound call centre environments with direct team handling responsibility - Strong interpersonal, negotiation, and problem-solving skills - In-depth product knowledge of health insurance or general insurance offerings - Demonstrated ability to manage stakeholder relationships across partner banks and internal verticals - Proficiency in technology tools used in telesales operations - High customer focus with experience in managing escalations and driving satisfaction outcomes Why Join Us Niva Bupa is a certified Great Place to Work for three consecutive years and is on an ambitious growth trajectory targeting over 10,000 Crore GWP by 2027, offering exceptional career advancement opportunities. As an equal opportunity employer with a diverse and inclusive workforce of 7,000 plus employees, Niva Bupa provides a collaborative environment where leadership and innovation are genuinely valued.

- Graduate or postgraduate degree in any discipline - Experience in telesales or bancassurance with team management responsibilities - Strong interpersonal and negotiation skills - Sound knowledge of health insurance products and processes - Ability to drive lead conversion and manage productivity KPIs - Problem-solving and customer-focused approach - Familiarity with compliance and regulatory requirements in the insurance sector - Strategic mindset with execution excellence

- Opportunity to work with one of India's fastest-growing standalone health insurers - Great Place to Work certified organisation for three consecutive years - Inclusive and diverse workplace culture - Strong career growth in a company targeting 10,000 Crore GWP by 2027 - Equal opportunity employer welcoming candidates from all backgrounds