Centre Head - Telesales

Role Overview Niva Bupa Health Insurance, one of India's fastest growing standalone health insurers, is looking for a dynamic and results-driven Centre Head to lead its Telesales operations in Chennai. This is a senior leadership role responsible for managing the day-to-day functioning of the telesales centre, driving business outcomes, and building a high-performing team. The Centre Head will report to the Area Manager - Institutional Sales and will play a pivotal role in helping the organisation achieve its ambitious growth targets. Key Responsibilities - Oversee daily floor management of the allocated telesales centre and ensure achievement of business targets including productivity, average ticket size, and number of policies sold - Lead, mentor, and manage a team of Relationship Managers, ensuring timely authorisation processes and adherence to organisational guidelines - Conduct regular training sessions for team members on Niva Bupa products, sales processes, compliance guidelines, and soft skills to improve lead conversion rates - Monitor and maintain quality standards on customer calls, actively facilitating critical customer interactions and escalations - Manage stakeholder and partner bank relationships to strengthen the channel and drive mutual business objectives - Control policy cancellations and endorsements to ensure overall sales quality and compliance with regulatory norms - Analyse call and lead data to ensure optimum lead flow and maximise conversion efficiency Required Qualifications - Graduate or Postgraduate degree in any discipline - Proven experience managing outbound or inbound telesales teams in an insurance or BFSI environment - Strong interpersonal, negotiation, and problem-solving skills - In-depth knowledge of health insurance products, processes, and regulatory requirements - Demonstrated ability to drive execution excellence and build high-performing teams - Proficiency with sales technology platforms and CRM tools - Customer-focused mindset with a proactive approach to issue resolution Why Join Us Niva Bupa is a Great Place to Work certified organisation for three consecutive years and is on an exciting journey to surpass 10,000 Crore GWP by 2027. Joining this team means being part of a purpose-driven, inclusive, and rapidly scaling organisation that puts healthcare confidence at the heart of everything it does.

- Graduate or Postgraduate qualification in any discipline - Hands-on experience managing telesales teams in outbound or inbound setups - Strong knowledge of health insurance products and BFSI industry practices - Excellent interpersonal and negotiation skills - Proven ability in team management and stakeholder relationship building - Customer-centric approach with proactive issue resolution capabilities - Familiarity with compliance and regulatory requirements in the insurance sector - Technology proficiency including CRM and sales management tools - Strategic mindset with strong execution and analytical skills

- Great Place to Work certified organisation - Opportunity to grow with one of India's fastest growing health insurers - Inclusive and equal opportunity workplace - Exposure to large-scale institutional sales operations - Performance-driven work culture with leadership growth opportunities