Retail Territory Manager

Role Overview Shell is looking for a driven and experienced Retail Territory Manager to join its operations in Chennai. In this role, you will be the key point of contact between Shell and its Retailer or Dealer network, overseeing a cluster of 15 to 20 retail fuel sites. You will be responsible for driving safe operations, delivering on customer promises, and ensuring the overall profitability and performance of your assigned territory. Key Responsibilities - Identify performance gaps across all site operations, including service standards and people management, and recommend Shell-approved tools and processes to address them - Coach and motivate Retailer and Dealer partners to maximise sales potential while protecting Shell's commercial interests - Manage and sustain strong Retailer and Dealer relationships, providing ongoing support including performance counselling for underperforming sites - Deliver Sales and Operations targets for your territory through structured reviews and targeted action plans - Ensure all sites comply with Customer Commitment guidelines, HSSE standards, contractual obligations, and operational manuals - Play an active role in executing the local retail strategy to optimise network coverage and shareholder value - Drive Non-Fuel Revenue growth at every site with a focus on building a professional Convenience Retail operation - Ensure Retailers invest in staff training and development to uphold service quality and customer experience standards Required Qualifications - Proven track record in P&L management covering topline revenue, margins, cost control, and loss reduction - Strong skills in selling, negotiation, channel management, and applying customer value propositions - Solid commercial and economic acumen with a thorough understanding of retail value chains - High attention to detail with the ability to set and maintain high benchmarks in site operations, HSSE compliance, housekeeping, and grooming standards - Demonstrated ability to grow site income while building partner capabilities in a rapidly expanding network - Self-motivated with a positive attitude, high energy levels, and a strong belief in people-led performance - Competent in leading Non-Fuel Revenue initiatives with a focus on Convenience Retail business development Why Join Us At Shell, you will work alongside talented professionals on one of the most significant challenges of our time, the global energy transition, while enjoying world-class compensation, flexible working arrangements, paid parental leave, and access to extensive learning and career development programmes. Shell is committed to building one of the most diverse and inclusive workplaces in the world, and candidates from all backgrounds are strongly encouraged to apply.

- Selling and negotiation skills - Channel management experience - Commercial and economic acumen - Customer value proposition application - Retail site operations knowledge - P&L management experience - HSSE standards compliance - Non-Fuel Revenue and Convenience Retail expertise - Strong people management and coaching skills - Self-motivated with high attention to detail

- Competitive starting salary with annual performance-based increments - Flexible working hours with remote or mobile working options - Paid parental leave including for non-birthing parents - Access to global training and development programmes - Opportunities for national and international career growth - Inclusive and values-led work culture - Work at the forefront of energy technology and innovation