SOL Specialist - Individual Home Business Chennai

Role Overview Saint-Gobain Group in India is looking for a driven and customer-focused SOL Specialist to join their Individual Home Business team in Chennai. This role is central to driving sales conversions, building influencer networks, and delivering an exceptional end-to-end customer experience. You will own the entire customer journey from lead generation through to final conversion, working across a diverse portfolio of premium home solution products. Key Responsibilities - Drive sales turnover at category and Source of Awareness level by managing the complete lead-to-conversion pipeline - Build and sustain a strong network of influencers including Interior Designers, Kitchen Studios, Bath Stores, and Trade Partners to generate consistent business - Identify and pursue new business opportunities through diverse channels in a cost-effective manner - Manage multi-stakeholder relationships with professionalism and strong execution across sales tools, systems, and processes - Act as the first escalation point for customer complaints, ensuring timely resolution and high satisfaction - Monitor competitor offerings and continuously improve the customer experience to stay ahead - Achieve 100% collection efficiency and maintain a strong complaint closure index - Promote and sell primary products including Shower Enclosures, Kitchen Shutters, RTU Solutions, Windows, Wardrobes, UPVC Windows, LED Mirrors, and Kitchen and Wardrobe Shutters Required Qualifications - Proven experience in sales or business development, preferably in building materials, home interiors, or related industries - Strong relationship-building skills with influencers and trade partners - Demonstrated ability to meet and exceed sales targets with a results-driven mindset - Familiarity with CRM tools and structured sales processes - Excellent communication and problem-solving skills - Ability to multitask and manage diverse stakeholder groups simultaneously Why Join Us Saint-Gobain is a globally respected leader in sustainable habitat and construction solutions, offering an enriching work environment with clear growth opportunities. Joining this team means being part of a purpose-driven organisation that values customer centricity, innovation, and execution excellence.

- Experience in sales or business development in home interiors or building materials - Strong influencer and trade partner relationship management skills - Target-driven with proven ability to meet conversion and collection goals - Proficiency in sales tools, CRM systems, and reporting processes - Excellent interpersonal and communication skills - Ability to handle escalations and resolve pre-sales complaints effectively - Knowledge of products such as Shower Enclosures, Windows, Wardrobes, and Kitchen Shutters

- Opportunity to work with a globally recognised brand - Exposure to premium home solution product categories - Structured sales processes and modern tools support - Performance-driven growth environment