Order To Cash Process Associate Voice Process

Role Overview Genpact is seeking a Process Associate for Order To Cash Collections to join our dynamic team. This role focuses on managing collections for past due invoices and resolving account receivable disputes. You will be part of a forward-thinking organization that leverages AI and digital innovation to solve complex business challenges for global enterprises. Key Responsibilities - Manage collections on past due invoices and invalid deductions through email, phone calls, and other communication channels - Respond to customer inquiries related to disputed invoices and provide timely resolutions - Research and analyze disputes and deductions within the ERP system to identify root causes - Coordinate with various departments to gather supporting documentation and information required for dispute resolution - Generate daily portfolio reports to track and monitor outstanding payments and past due accounts - Implement collection strategies aimed at reducing past due amounts and improving collection rates - Identify opportunities for process improvements and recommend automation solutions to enhance efficiency Required Qualifications - Postgraduate degree in Finance or related field - Freshers with strong academic background in Finance - Excellent English communication and interpersonal skills - Knowledge of Order To Cash and Collections processes is advantageous Why Join Us Genpact offers opportunities to work at the cutting edge of AI and digital transformation. You will gain hands-on experience, mentorship, and continuous learning opportunities while working alongside 140,000+ talented professionals dedicated to solving real-world business challenges.

- Postgraduate in Finance - Fresher status - Excellent English communication skills - Strong interpersonal abilities - Order To Cash domain knowledge preferred - Collections management experience preferred - Accounts Receivable knowledge - Voice process experience - B2B Collections understanding - ERP system familiarity

- Work on cutting edge AI and automation technology - Mentorship and continuous learning opportunities - Career acceleration programs - Dynamic work environment - Values-driven culture with focus on integrity and inclusion - Exposure to global enterprise challenges - Team-oriented workplace