Customer Contact Communications Associate - Voice Process

Role Overview Accenture in India is hiring a Customer Contact Communications Associate for its Customer Support vertical in Bengaluru. This is a full-time, entry-level voice process role where you will be responsible for handling customer queries, managing escalations, and delivering effective resolutions within defined SLAs. You will work as part of a collaborative team in an omnichannel customer service environment that spans online, in-store, and mobile platforms. Key Responsibilities - Handle inbound voice-based customer queries and provide accurate, timely resolutions - Manage customer escalations and complaints from dissatisfied customers with empathy and professionalism - Ensure all faults and complaints are closed within agreed SLA timelines - Coordinate across omnichannel touchpoints to ensure a seamless and consistent customer experience - Follow detailed instructions for daily tasks and new assignments as directed by your supervisor - Contribute as an individual team member within a structured, focused scope of work Required Qualifications - Any graduate degree from a recognised university - 1 to 3 years of relevant experience in customer service or voice support - Strong ability to meet deadlines and perform effectively under pressure - Good team collaboration skills with adaptability and flexibility - Quick learning ability and agility to handle changing work scenarios - Willingness to work in rotational shifts Why Join Us Accenture is a globally recognised professional services leader operating across 40+ industries and serving clients in over 120 countries. Joining this team means being part of a world-class operations network where your growth, skills, and contributions are genuinely valued.

- Any graduation degree - 1 to 3 years of customer service or voice process experience - Strong communication and query resolution skills - Ability to handle escalations and complaints professionally - Ability to work under pressure and meet SLA deadlines - Team player with adaptability and flexibility - Quick learner with agility to handle new tasks - Willingness to work in rotational shifts

- Opportunity to work with a global professional services leader - Exposure to omnichannel customer service operations - Structured training and on-the-job guidance - Dynamic and inclusive work culture - Career growth opportunities within Accenture