Customer Contact Communications Associate - Voice Process

Role Overview Accenture is a globally recognized professional services firm with deep expertise in digital transformation, cloud solutions, and cybersecurity. This opportunity is part of the Customer Support vertical, where you will play a key role in delivering seamless omnichannel customer service experiences. You will be responsible for resolving customer queries, managing escalations, and ensuring timely closure of complaints within defined SLA timelines. Key Responsibilities - Handle inbound customer queries and provide accurate, effective resolutions through voice channels - Manage escalations and complaints from dissatisfied customers with professionalism and empathy - Ensure all customer faults and complaints are closed within the agreed SLA timelines - Support seamless customer experiences across multiple channels including online, in-store, and mobile platforms - Coordinate efforts across marketing, sales, and customer service functions as needed - Solve routine operational problems using established guidelines and escalate where necessary - Work collaboratively within the team under the guidance of a direct supervisor Required Qualifications - Any graduation degree from a recognized institution - 1 to 3 years of relevant experience in customer service or a related domain - Strong ability to work under pressure and meet deadlines consistently - Good team player with adaptability and flexibility to handle changing work demands - Quick learning ability and agility to adapt to new processes and tools - Willingness to work in rotational shifts as required by the business Why Join Us Accenture serves clients across more than 120 countries with a workforce of over 784,000 professionals, offering you a truly global career platform. Joining this team means being part of an organization that values innovation, inclusivity, and continuous learning at every level.

- Any graduation degree from a recognized university - 1 to 3 years of experience in customer service or voice support - Strong ability to handle pressure and meet deadlines - Team-oriented mindset with flexibility and adaptability - Quick learning ability and openness to new processes - Willingness to work in rotational shifts - Basic understanding of omnichannel customer service concepts

- Opportunity to work with a globally leading professional services company - Exposure to omnichannel and digital customer service platforms - Structured training and on-the-job learning support - Collaborative and inclusive work environment - Career growth opportunities within Accenture's vast global network