Customer Service New Associate - Retirement Solutions

Role Overview Accenture in India is looking for a Customer Service New Associate to join its Retirement Solutions team in Bengaluru. This entry-level opportunity is ideal for fresh graduates or candidates with up to one year of experience who are keen to build a career in US retirement services operations. You will be part of a global professional services organisation that serves clients across more than 120 countries with expertise in digital, cloud, and security. Key Responsibilities - Process monetary and non-monetary transactions accurately for assigned client accounts - Ensure strict confidentiality of client information and comply with all applicable client policies, federal, state, and local regulations - Research and respond to queries raised by business partners and client support teams with minimal turnaround time - Escalate compliance or regulatory issues to management in a timely manner - Actively contribute to process improvement and automation initiatives within the team - Adhere to Quality Control standards and complete assigned tasks and projects within set deadlines - Manage daily business-as-usual responsibilities alongside project deliverables Required Qualifications - Any graduate degree from a recognised institution - Zero to one year of work experience, freshers welcome - Familiarity with US retirement products such as 401k, 403B, Roth IRA, lump sum payouts, defined contribution plans, and fixed or variable annuities is preferred - Strong organisational skills with the ability to prioritise high-value transactions - Ability to follow detailed instructions and work effectively within a team structure - Willingness to work in rotational shifts Why Join Us Accenture offers a globally connected work environment where you can grow your skills in insurance and retirement operations alongside some of the best professionals in the industry. Joining this team means being part of a company that continuously invests in innovation, people development, and delivering meaningful outcomes for clients worldwide.

- Any graduation degree - 0 to 1 year of experience - Knowledge of US retirement products such as 401k, 403B, Roth IRA, and defined contribution plans preferred - Accurate transaction processing skills - Ability to maintain client confidentiality and regulatory compliance - Strong organisational and prioritisation abilities - Good research and communication skills - Willingness to work in rotational shifts

- Global work exposure with a Fortune 500 company - Learning and development opportunities - Exposure to US retirement and insurance operations - Collaborative and inclusive work culture - Career growth within a 784,000-member global workforce