International Voice Process Executive

Role Overview Tech Mahindra is hiring experienced International Voice Process Executives to join its BPO operations in Noida. This is a full-time, permanent role suited for candidates with a proven background in international voice processes within the BPO industry. Immediate joiners are strongly preferred for this urgent opening. Key Responsibilities - Handle inbound and outbound international customer queries professionally over voice calls - Provide clear, step-by-step assistance to customers ensuring first-call resolution wherever possible - Accurately document all customer interactions, queries, and resolutions within the CRM system - Escalate complex or unresolved issues to higher technical support teams in a timely manner - Maintain high quality communication standards in line with international process benchmarks Required Qualifications - Minimum 1 year of experience in an international voice process from the BPO industry is mandatory - Freshers and candidates without BPO experience should not apply - Excellent verbal communication skills in English with a neutral or clear accent - Willingness to work night shifts and rotational week offs - Strong problem-solving abilities and proven customer handling skills - Ability to perform effectively in a fast-paced, target-driven work environment Why Join Us Tech Mahindra is a globally recognised leader in digital transformation and BPO services, offering a dynamic work environment with strong career growth opportunities. Join a team that values performance, communication excellence, and customer satisfaction.

- Minimum 1 year experience in international voice process (BPO only) - Excellent English verbal communication skills - Comfortable working night shifts and rotational offs - Strong problem-solving and customer handling ability - Experience with CRM tools and call documentation - Ability to work in a fast-paced, target-driven environment - Immediate joiners preferred

- Full-time permanent employment - Competitive salary up to 5 LPA - Opportunity to work with a globally recognised brand - Career growth within Tech Mahindra's BPO division