GBS Preferred Customer Associate

Role Overview UPS, a Fortune Global 500 company, is looking for a GBS Preferred Customer Associate to deliver dedicated, one-to-one customer service for its Preferred accounts. In this role, you will take complete ownership of customer concerns from the first point of contact through to full resolution, ensuring a seamless and professional experience at every step. This is an excellent opportunity for individuals who are passionate about customer service and eager to grow within a globally respected organisation. Key Responsibilities - Provide personalised customer service support exclusively for UPS Preferred accounts - Analyse, investigate, and resolve customer issues including tracing inquiries and claims - Take end-to-end ownership of customer situations and ensure timely resolution through follow-ups and outbound calls when necessary - Build and maintain strong working relationships with internal teams including Billing, Delivery Information, and Operations - Document customer interactions and escalate complex cases as required Required Qualifications - High school diploma, GED, or an internationally recognised equivalent - Strong oral and written communication skills in English - Demonstrated problem-solving ability and analytical thinking - Prior experience in a customer service role is preferred but not mandatory - Ability to handle multiple customer concerns with professionalism and attention to detail Why Join Us At UPS, you will be part of a rewarding, inclusive work culture that invests in your growth and equips you with the tools to advance your career. Join a team of talented professionals at one of the world's leading logistics companies and take your customer service career to the next level.

- High school diploma, GED, or equivalent qualification - Strong verbal and written communication skills - Good analytical and problem-solving abilities - Customer service experience preferred - Ability to manage follow-ups and outbound calls professionally - Collaborative mindset to work with cross-functional internal teams

- Permanent employment with UPS - Inclusive and discrimination-free workplace - Opportunity to work with a Fortune Global 500 organisation - Career growth and skill development opportunities