GBS Preferred Customer Associate

Role Overview UPS, a Fortune Global 500 company, is looking for a GBS Preferred Customer Associate to deliver personalised, high-quality service to its Preferred accounts. In this role, you will serve as the dedicated point of contact for key customers, ensuring every concern is handled with care and resolved efficiently. You will be part of a globally respected organisation that values skill, passion, and continuous growth. Key Responsibilities - Provide one-to-one customer service support exclusively for UPS Preferred accounts - Analyse and resolve account-related issues including tracing inquiries and claims - Maintain complete ownership of customer situations from initiation through to final resolution - Conduct follow-ups and make outbound calls as needed to ensure customer satisfaction - Build and sustain strong working relationships with internal teams such as Billing, Delivery Information, and Operations Required Qualifications - High school diploma, GED, or an internationally recognised equivalent - Strong oral and written communication skills in English - Demonstrated problem-solving ability with a customer-first mindset - Prior experience in a customer service role is preferred but not mandatory Why Join Us At UPS, you will be part of a rewarding work culture that invests in your development and empowers you to grow alongside talented professionals worldwide. This is an excellent opportunity for candidates looking to build a long-term career with one of the world's most trusted logistics brands.

- High school diploma, GED, or equivalent qualification - Strong verbal and written communication skills - Good analytical and problem-solving abilities - Ability to handle customer issues with ownership and follow-through - Prior customer service experience is preferred - Comfortable making outbound calls and conducting follow-ups

- Permanent employment with UPS - Exposure to a Fortune Global 500 work environment - Inclusive and discrimination-free workplace - Career growth and skill development opportunities