GBS Preferred Customer Associate

Role Overview UPS is hiring a GBS Preferred Customer Associate to deliver personalised, one-on-one service to its high-value Preferred accounts. In this full-time role, you will be the primary point of contact for resolving customer issues, managing tracing inquiries, and handling claims from start to finish. You will own each customer interaction through to resolution, including follow-ups and outbound calling when needed. Key Responsibilities - Provide dedicated customer support to UPS Preferred accounts, ensuring a smooth and satisfying service experience - Analyse account issues and resolve them efficiently by coordinating with internal teams such as Billing, Delivery Information, and Operations - Handle tracing requests and claims inquiries, maintaining complete ownership until the issue is fully resolved - Make outbound calls and conduct follow-ups to keep customers informed about the status of their concerns - Build and sustain strong working relationships with cross-functional internal departments Required Qualifications - High school diploma, GED, or an internationally recognised equivalent - Strong verbal and written communication skills in English - Solid problem-solving ability with attention to detail - Prior customer service experience is preferred but not mandatory - Ability to handle multiple customer interactions professionally and calmly Why Join Us UPS is a Fortune Global 500 company with a rewarding culture that invests in your growth and helps you become better every day. This is an excellent entry-level opportunity to launch your career in customer service with one of the world's most recognised logistics brands.

- High school diploma, GED, or equivalent qualification - Strong oral and written communication skills - Good problem-solving and analytical skills - Customer service experience (preferred) - Ability to manage outbound calls and follow-ups - Collaborative mindset to work with internal teams

- Permanent employment with a Fortune Global 500 company - Inclusive and discrimination-free workplace - Exposure to global logistics and customer service operations - Career growth and skill development opportunities