GBS Preferred Customer Associate

Role Overview UPS is looking for a dedicated GBS Preferred Customer Associate to join its Chennai operations team. In this full-time role, you will serve as the primary point of contact for UPS Preferred accounts, delivering a personalised and efficient customer service experience. You will be responsible for owning customer issues from start to finish, ensuring timely resolution through follow-ups and proactive outreach. Key Responsibilities - Provide one-to-one customer service support to UPS Preferred account holders - Analyse and resolve account-related issues including tracing and claims inquiries - Make outbound calls and conduct follow-ups to ensure complete resolution of customer concerns - Build and maintain strong working relationships with internal teams such as Billing, Delivery Information, and Operations - Take full ownership of customer situations and see them through to resolution Required Qualifications - High school diploma, GED, or an internationally recognised equivalent - Strong oral and written communication skills in English - Demonstrated problem-solving ability with attention to detail - Prior customer service experience is preferred but not mandatory - Ability to work collaboratively across internal departments Why Join Us UPS is one of the top 500 most influential companies in the world, offering a culture of inclusion, equal opportunity, and continuous growth. Joining UPS means being part of a global team that invests in your professional development every step of the way.

- High school diploma, GED, or equivalent qualification - Strong verbal and written communication skills - Good analytical and problem-solving skills - Experience in customer service (preferred) - Ability to manage and resolve customer issues independently - Collaborative mindset with cross-functional team coordination skills

- Permanent full-time employment - Inclusive and diverse work environment - Career growth opportunities within a Fortune 500 company - Equal opportunity employer