GBS Preferred Customer Associate

Role Overview UPS, a Fortune Global 500 company, is hiring a GBS Preferred Customer Associate to deliver a personalised, end-to-end service experience for its high-value Preferred accounts. You will be the single point of contact for resolving customer concerns, managing tracing and claims inquiries, and ensuring every issue is followed through to a satisfactory resolution. This is an excellent entry-level opportunity to build a long-term career within a globally recognised logistics leader known for its rewarding work culture and continuous learning environment. Key Responsibilities - Provide dedicated one-to-one customer service support for UPS Preferred accounts - Analyse and resolve account-related issues including tracing requests and claims inquiries - Maintain complete ownership of customer situations from initial contact through final resolution - Conduct outbound follow-up calls to ensure customer satisfaction - Build and sustain strong working relationships with internal teams such as Billing, Delivery Information, and Operations Required Qualifications - High school diploma, GED, or internationally recognised equivalent - Strong verbal and written communication skills in English - Good analytical and problem-solving abilities - Prior experience in a customer service role is preferred but not mandatory Why Join Us At UPS, you will be part of a global team that values skill, passion, and personal growth, offering a workplace that is inclusive, discrimination-free, and built for long-term career development. If you are driven to make a difference and grow every day, UPS has the right platform to take your career to the next level.

- High school diploma, GED, or equivalent qualification - Strong oral and written communication skills - Analytical and problem-solving skills - Ability to manage customer situations end-to-end - Experience in customer service (preferred) - Comfortable making outbound calls and following up with customers - Ability to coordinate with internal cross-functional teams

- Permanent full-time employment with UPS - Career growth opportunities within a Fortune Global 500 company - Inclusive and discrimination-free workplace - Exposure to global logistics and customer service operations