GBS Preferred Customer Associate

Role Overview UPS is looking for a dedicated GBS Preferred Customer Associate to deliver a personalised, one-on-one service experience for its Preferred accounts in Chennai. This is an excellent opportunity to build a rewarding career with one of the world's top 500 companies, working alongside talented teams in a collaborative and inclusive environment. You will take complete ownership of customer situations and drive them through to resolution. Key Responsibilities - Provide end-to-end customer service support exclusively for UPS Preferred accounts - Analyse and resolve account-level issues including tracing inquiries and claims management - Build and maintain strong working relationships with internal departments such as Billing, Delivery Information, and Operations - Manage follow-ups proactively and make outbound calls to ensure timely resolution of customer concerns - Take full ownership of each customer interaction until a satisfactory outcome is achieved Required Qualifications - High school diploma, GED, or an internationally recognised equivalent - Strong oral and written communication skills in English - Demonstrated problem-solving abilities with a customer-first mindset - Prior customer service experience is preferred but not mandatory - Ability to work independently and manage multiple customer situations simultaneously Why Join Us At UPS, you will be part of a globally respected organisation that champions equal opportunity, fair treatment, and an inclusive workplace culture. This role offers the perfect launchpad for professionals eager to grow their career in customer service within a world-class logistics company.

- High school diploma, GED, or equivalent qualification - Strong verbal and written communication skills - Good analytical and problem-solving skills - Experience in customer service (preferred) - Ability to handle outbound calls and follow-ups - Comfort working with internal cross-functional teams

- Work with a Fortune 500 global organisation - Inclusive and equal-opportunity work environment - Career growth and development opportunities - Exposure to international logistics and customer service operations