GBS Preferred Customer Associate

Role Overview UPS, a Fortune Global 500 company, is hiring a GBS Preferred Customer Associate to deliver dedicated one-to-one support for its premium Preferred accounts. This is an excellent opportunity for individuals who are passionate about customer service and eager to grow within a globally recognized logistics organisation. You will take complete ownership of customer issues, from first contact through to resolution, ensuring a seamless and professional experience every time. Key Responsibilities - Provide personalised customer service support exclusively for UPS Preferred accounts - Analyse, investigate, and resolve customer issues including tracing and claims inquiries - Build and maintain strong working relationships with internal teams such as Billing, Delivery Information, and Operations - Take ownership of customer situations end-to-end, including follow-up communications and outbound calls as required Required Qualifications - High school diploma, GED, or an internationally recognised equivalent - Strong verbal and written communication skills in English - Demonstrated problem-solving ability with attention to detail - Prior customer service experience is preferred but not mandatory Why Join Us At UPS, you will be part of a rewarding culture that invests in your growth and equips you with the skills to advance your career. Join a team of talented professionals at one of the world's most respected logistics companies and take your career to the next level.

- High school diploma, GED, or equivalent qualification - Strong oral and written communication skills - Solid problem-solving and analytical skills - Experience in customer service (preferred) - Ability to manage customer situations end-to-end - Comfortable making outbound calls and follow-ups

- Permanent employment with a Fortune Global 500 company - Inclusive and discrimination-free workplace - Exposure to global logistics operations - Career growth and skill development opportunities