GBS Preferred Customer Associate

Role Overview UPS is hiring a GBS Preferred Customer Associate to deliver dedicated, one-to-one customer service support for UPS Preferred accounts. This is an excellent opportunity to join a Fortune Global 500 company and build a rewarding career in customer relationship management. You will be the primary point of contact for resolving account issues and ensuring customer satisfaction from start to finish. Key Responsibilities - Provide personalised customer service support exclusively for UPS Preferred accounts - Analyse, investigate, and resolve customer queries related to tracing, claims, and account issues - Take complete ownership of customer situations and follow through until full resolution - Conduct proactive outbound calls as needed to keep customers informed and satisfied - Build and maintain collaborative relationships with internal departments such as Billing, Delivery Information, and Operations Required Qualifications - High school diploma, GED, or equivalent academic qualification - Strong verbal and written communication skills in English - Solid problem-solving abilities with attention to detail - Prior experience in a customer service role is preferred but not mandatory - Ability to manage multiple customer interactions professionally and efficiently Why Join Us At UPS, you will be part of a globally respected organisation that invests in your growth, fosters an inclusive workplace, and empowers you to advance your career. This permanent, full-time role offers a stable platform to sharpen your skills and thrive alongside talented professionals.

- High school diploma, GED, or equivalent qualification - Strong oral and written communication skills - Good problem-solving and analytical abilities - Previous customer service experience preferred - Ability to handle outbound calls and follow-up communications - Collaborative mindset to work with cross-functional teams

- Permanent employment with a Fortune Global 500 company - Inclusive and discrimination-free workplace - Exposure to global logistics and operations - Career growth and skill development opportunities