Director - Affluent Relations

Role Overview Standard Chartered India is seeking an experienced Director for Affluent Relations to lead and grow the affluent customer portfolio at its Chennai branch. This senior leadership role is responsible for driving revenue through high-quality customer service, cross-selling banking and wealth management products, and ensuring full regulatory compliance. The ideal candidate will bring a strong track record in retail banking sales, team leadership, and profit centre management. Key Responsibilities - Maximize sales performance to achieve revenue targets through liability products such as CASA and term deposits, wealth management offerings, and secured or unsecured asset products - Generate new business through sales promotions, out-marketing calls, in-branch customer interactions, and branch sales planning - Lead and mentor branch network staff, drive performance culture, manage succession planning, and ensure high employee engagement and retention - Monitor customer satisfaction scores and net promoter scores, and implement continuous service improvement measures - Ensure full compliance with KYC, CDD, EDD, AML guidelines, ORMA policies, Group Code of Conduct, and all applicable banking regulations - Oversee operational efficiency, general reconciliation, cost control, and ensure satisfactory ratings in all internal and external audits - Implement segment and product initiatives across PRB, Premium, Personal, and SME customer segments in collaboration with branch managers - Manage premises upkeep, merchandising, housekeeping, and health and safety responsibilities for the branch Required Qualifications - Preferably a Master's Degree in any discipline; additional banking certifications are an advantage - Demonstrated experience managing sizeable profit centres and distribution networks with full accountability for strategy, costs, and revenue - Strong knowledge of retail banking products including CASA, loans, deposits, insurance, and investment products - Excellent analytical skills and proficiency in banking software applications and CEMS systems - Exceptional communication, presentation, and interpersonal skills with the ability to influence senior leadership Why Join Us Standard Chartered has been making a positive impact for clients and communities for over 170 years, and joining this team means being part of an inclusive, values-driven organisation that celebrates diversity and invests in your long-term growth. The bank offers a competitive compensation package, flexible working options, comprehensive wellbeing support, and a continuous learning culture designed to help you thrive.

- Strong knowledge of retail banking products including CASA, loans, deposits, insurance, and investments - Proven experience managing profit centres and distribution networks - Wealth management knowledge and customer relationship handling skills - Analytical and problem-solving capabilities - Proficiency in banking software applications and CEMS systems - Excellent communication and presentation skills - High level of integrity and interpersonal skills - Ability to influence senior management and provide thought leadership - Familiarity with KYC, CDD, EDD, AML, and ORMA compliance frameworks - Master's Degree in any discipline preferred; banking certifications are an advantage

- Competitive salary in line with the Fair Pay Charter - Core bank funding for retirement savings, medical insurance, and life insurance - Flexible and voluntary benefits options - Annual leave, parental or maternity leave of up to 20 weeks, sabbatical of up to 12 months, and 3 days volunteering leave - Minimum 30 combined annual and public holiday days - Flexible working arrangements combining home and office - Access to Unmind digital wellbeing platform and global Employee Assistance Programme - Continuous learning culture with reskilling and upskilling opportunities including physical, virtual, and digital learning - Inclusive and values-driven work environment that recognises and celebrates diversity