Customer Excellence Manager - Automotive

Role Overview Kuehne+Nagel is looking for a Customer Excellence Manager with an automotive background to lead commercial excellence and customer-centric sales support across global end-to-end operations. This role functions as a strategic partner to Key Account Managers and Business Development leaders, ensuring consistent customer experiences and seamless coordination across pricing, implementation, and business units. Based in Bengaluru with a global APAC scope, this position offers the opportunity to make a meaningful impact within one of the world's leading logistics organisations. Key Responsibilities - Support RFI and tender response processes in collaboration with Key Account Managers, including analysis of tender requirements and coordination with pricing teams - Prepare tailored value propositions and facilitate internal and external post-mortem reviews for bids and tenders - Ensure smooth commercial handover of awarded business to Business Units aligned with Implementation Methodology and RACI frameworks - Maintain accurate customer data and ensure commercial housekeeping is consistently up to date - Coordinate legal documentation such as NDAs and MSAs and identify business opportunities to support vertical growth - Prepare and attend strategic business reviews, coordinating contributors and presentation materials - Drive internal vertical initiatives and share best practices among peers and the KAM community - Act in conjunction with the KAM team to capture Voice of Customer and ensure customer demands are addressed Required Qualifications - 2 to 5 years of experience in automotive or customer-facing commercial roles - Proven ability to manage global client relationships and coordinate with KAMs and sales teams - Strong stakeholder management skills across internal and external teams including leadership exposure - Proficiency in CRM tools, call logging systems, and tender management platforms - Solid commercial acumen with strong communication skills - Working knowledge of logistics operations and willingness to travel across India and APAC Why Join Us Kuehne+Nagel offers a globally respected work environment with structured career development, competitive compensation, and real opportunities to influence regional business growth while collaborating with global teams and systems. Be part of a compliant, ethical, and supportive culture where your work contributes to something far greater than logistics.

- 2 to 5 years of experience in automotive or customer-facing roles - Experience managing global client relationships - Strong stakeholder management and leadership exposure - Proficiency in CRM, call logging, and tender management tools - Strong commercial acumen and communication skills - Knowledge of logistics operations - Willingness to travel across India and APAC - Ability to coordinate bid, tender, and implementation processes

- Competitive salary with performance-based incentives - Structured career development and internal mobility - Professional training and growth opportunities - Collaborative and ethics-driven work culture - Exposure to global tools, systems, and best practices - Opportunity to work with a globally recognised logistics leader