Voice Process Executive International BPO

Role Overview Sutherland is recruiting Voice Process Executives for international customer support and technical support operations. This is a full-time permanent position ideal for freshers and candidates with up to 6 months of relevant experience. You will handle inbound and outbound customer interactions for international clients with a focus on delivering excellent service. Key Responsibilities - Provide customer support and technical assistance to international clients via voice calls - Handle customer inquiries and resolve issues professionally and efficiently - Maintain detailed call logs and documentation as per process guidelines - Follow company protocols and quality standards during all customer interactions - Contribute to team targets and performance metrics Required Qualifications - Graduation or equivalent qualification - Excellent verbal communication skills in English - Freshers or candidates with 6 months work experience in voice or technical support - Ability to work on rotational night shifts - Fluency in English both verbal and written Why Join Us Sutherland offers competitive compensation of 2 to 2.75 LPA with comprehensive benefits including two-way cab facility and a structured career path in international BPO operations.

- Excellent English communication skills - Voice process experience or fresher status - Technical support knowledge preferred - International voice or BPO background - Ability to work night shifts - Quick learner with customer service orientation - Good typing and listening skills

- Salary 2-2.75 LPA based on experience - Two-way cab facility up to 25km radius - 5-day work week - Rotational shift allowance - Permanent full-time employment - Professional development opportunities