US Healthcare AR Caller Voice Process

Role Overview HCLTech is looking for experienced US Healthcare AR Callers to join its Revenue Cycle Management team in Chennai. This is a voice process role supporting US-based healthcare clients, requiring candidates with hands-on experience in medical billing, denial management, and AR follow-up. Immediate joiners with relevant experience in US healthcare operations are strongly preferred. Key Responsibilities - Review and analyze denied insurance claims to identify root causes and recurring denial trends - Develop and execute strategies to reduce claim denials and improve overall reimbursement rates - Coordinate with insurance companies, healthcare providers, and internal teams to resolve denied claims efficiently - Prepare and submit well-documented appeals for denied claims within payer timelines - Monitor and track appeal statuses, following up proactively to ensure timely resolution - Maintain accurate and up-to-date records of all denial management activities and outcomes - Generate regular reports on denial trends, appeal success rates, and other key performance metrics for management review - Stay current with US healthcare regulations, payer policies, and compliance requirements Required Qualifications - 1 to 4 years of experience in US Healthcare AR Calling or Revenue Cycle Management - Strong verbal and written communication skills with a neutral accent and familiarity with US culture - Proven ability to handle denial management, medical billing, and insurance follow-up - Good data entry and typing skills with the ability to multitask in a fast-paced environment - Professional, empathetic, and customer-focused approach to resolving queries at the first point of contact - Candidates must have complete relieving letters from all previous employers Why Join Us HCLTech is a globally recognized technology and services company offering excellent career growth opportunities in the healthcare domain. Joining this team means being part of an innovative, collaborative environment where your contributions to process improvement are valued.

- 1 to 4 years of experience in US Healthcare AR Calling - Experience in Revenue Cycle Management and Denial Handling - Strong verbal and written communication skills - Neutral accent with good knowledge of US culture - Proficiency in medical billing and insurance follow-up - Good data entry and typing skills - Ability to multitask and work in a fast-paced environment - Active listening and first-call resolution skills - Team player with a professional and empathetic attitude - Complete relieving letters from all previous employers

- Opportunity to work with a globally recognized IT and services company - Exposure to US healthcare and Revenue Cycle Management domain - Structured career growth and learning opportunities - Collaborative and innovative work culture