Technical Support Engineer

Role Overview Scoutit is hiring Technical Support Engineers based in Gurugram to deliver high-quality technical assistance to customers across multiple communication channels. This is a great opportunity for professionals who enjoy solving technical problems and contributing to a collaborative support environment. Key Responsibilities - Provide prompt and effective technical support to customers via phone, email, and chat - Diagnose and resolve issues related to software applications and hardware systems - Work alongside cross-functional teams to investigate and implement solutions for complex technical challenges - Create, update, and maintain technical documentation and knowledge base articles - Participate in ongoing training programs to continuously strengthen technical expertise - Gather and analyse customer feedback to suggest meaningful improvements to support processes Required Qualifications - Solid understanding of technical support principles and industry best practices - Strong communication, analytical, and problem-solving abilities - Proven ability to manage multiple priorities in a fast-paced work environment - Hands-on experience with technical support tools and software platforms - Demonstrated ability to work collaboratively with cross-functional teams Why Join Us Scoutit connects skilled professionals with leading employers across the technology sector, giving you access to exciting career opportunities. Join a team that values continuous learning and rewards technical expertise.

- Proficiency in email-based and chat-based technical support - Strong analytical and problem-solving skills - Experience with technical support tools and software - Excellent verbal and written communication skills - Ability to troubleshoot software and hardware issues - Capacity to collaborate across teams and departments - Ability to work effectively under pressure in a fast-paced environment