Technical Support Engineer

Role Overview Scoutit is seeking skilled Technical Support Engineers to join their growing team in New Delhi. In this role, you will be the first point of contact for customers facing technical challenges, ensuring timely and effective resolutions across software and hardware environments. You will play a key role in maintaining high customer satisfaction and contributing to continuous service improvement. Key Responsibilities - Deliver technical support to customers through phone, email, and chat channels - Diagnose and resolve technical issues related to software applications and hardware systems - Work alongside cross-functional teams to develop and implement solutions for complex technical problems - Create, update, and maintain technical documentation and knowledge base articles - Participate in ongoing training programs to stay current with evolving technologies - Gather and analyze customer feedback to recommend improvements to support processes Required Qualifications - Solid understanding of technical support principles and industry best practices - Strong communication, analytical, and problem-solving abilities - Capable of managing multiple priorities efficiently in a fast-paced work environment - Hands-on experience with technical support tools and related software platforms - Demonstrated ability to collaborate effectively with cross-functional teams Why Join Us Scoutit offers an excellent opportunity to grow your technical career while working with a dynamic and collaborative team. If you are passionate about solving problems and delivering outstanding customer experiences, this role is the right fit for you.

- Proficiency in email-based and chat-based customer support - Experience with technical support tools and software - Strong analytical and problem-solving skills - Excellent verbal and written communication skills - Ability to troubleshoot software and hardware issues - Capacity to work effectively in a fast-paced environment - Team collaboration and cross-functional coordination skills