Technical Support Engineer

Role Overview We are seeking a skilled Technical Support Engineer to join our growing team in Bengaluru. In this role, you will be the first point of contact for customers experiencing technical difficulties, ensuring their issues are resolved efficiently and professionally. You will work closely with engineering and product teams to deliver an exceptional support experience. Key Responsibilities - Provide timely technical support to customers through phone, email, and chat channels - Diagnose and troubleshoot hardware and software issues to determine root causes and effective solutions - Assist customers with product setup, installation, and configuration - Log and document all customer interactions and resolutions in the support ticketing system - Collaborate with internal engineering teams to investigate and resolve complex or escalated technical issues - Conduct product training sessions for customers to help them get the most out of the platform Required Qualifications - Prior experience or strong foundational knowledge in technical support - Hands-on ability to troubleshoot software and hardware problems - Familiarity with support ticketing tools and documentation practices - Good communication skills with the ability to explain technical concepts clearly to non-technical users - Ability to collaborate effectively across teams in a fast-paced environment Why Join Us This is a great opportunity to build a solid career in technical support within a dynamic technology organisation. You will gain exposure to diverse technical challenges and work alongside experienced engineering teams to sharpen your skills.

- Technical support experience or relevant knowledge - Proficiency in diagnosing hardware and software issues - Experience with product training and customer onboarding - Familiarity with support ticketing systems - Strong verbal and written communication skills - Ability to collaborate with cross-functional engineering teams