Team Leader - Outbound Call Centre

Role Overview Imarque Solutions is looking for an experienced Team Leader for its Outbound Sales process in the BPO industry. The ideal candidate will have a strong background in managing call centre teams and driving sales performance through effective leadership and operational oversight. Key Responsibilities - Lead and manage an outbound sales team within a BPO environment to meet targets and quality benchmarks - Handle dialer systems, APR reports, and MIS Excel reports on a daily basis - Manage team rosters and implement attrition control strategies to maintain workforce stability - Monitor individual and team performance, providing timely coaching and feedback - Coordinate with operations management to ensure smooth process delivery Required Qualifications - Minimum graduation or diploma from a recognised institution - Proficiency in Odia, Hindi, and English languages - Sound knowledge of call centre dialers, Excel reporting, and MIS tools - Prior experience in team handling within a call centre or BPO setup Why Join Us Imarque Solutions offers a dynamic and growth-oriented work environment where talented professionals can build a strong career in BPO operations and leadership. This is an urgent opening with immediate joining opportunities at their Salt Lake, Kolkata office.

- 1 to 4 years of experience in a call centre or BPO environment - Prior team handling experience in an outbound sales process - Working knowledge of dialer systems and APR reports - Proficiency in Excel and MIS reporting - Fluency in Odia, Hindi, and English - Minimum graduation or diploma qualification