Process Delivery Specialist - Human Resources Operations

Role Overview IBM is looking for a skilled HR recruitment professional to join its Human Resources Operations team as a Process Delivery Specialist. In this role, you will drive end-to-end recruitment support for business partners while working closely with IBM's operations management, client stakeholders, and delivery teams. You will be instrumental in designing and executing sourcing strategies that build a strong, qualified talent pipeline aligned with business goals. Key Responsibilities - Own the full sourcing lifecycle and ensure adherence to Service Level Agreements, taking corrective action wherever required to keep the process on track - Conduct initial candidate assessments to evaluate suitability and apply thorough screening and selection criteria to identify top-quality talent - Develop and implement innovative sourcing approaches using social media platforms and other non-traditional channels to generate new candidate leads - Partner with business heads to define and work toward weekly, quarterly, and annual Global Delivery Center hiring goals - Maintain and regularly update candidate records and statuses within the Applicant Tracking System to ensure data accuracy throughout the hiring cycle - Collaborate with Hiring Managers across requisition creation, sourcing, candidate debriefing, and offer stages to ensure a seamless recruitment experience - Support change management initiatives and contribute to continuous improvement within the HR operations function Required Qualifications - Graduate or Postgraduate degree with a minimum of 3 to 5 years of hands-on recruitment experience, preferably within ITES, BPO, or FA environments - Demonstrated expertise in sourcing candidates through social media channels and other creative sourcing methods - Proven ability to build relationships with Hiring Managers and manage partner conversations, including difficult discussions when necessary - Working knowledge of Applicant Tracking Systems and Human Resources Information Systems - Strong domain knowledge in recruitment best practices and a solid understanding of business strategy Why Join Us IBM offers a dynamic and globally connected work environment where HR professionals can grow their expertise and make a meaningful impact on talent acquisition. Joining IBM means being part of a culture that values innovation, collaboration, and continuous learning.

- Graduate or Postgraduate with 3 to 5 years of recruitment experience in ITES, BPO, or FA - Experience managing end-to-end recruitment lifecycle with Hiring Managers - Proficiency in sourcing via social media and innovative digital channels - Hands-on experience with Applicant Tracking Systems and HRIS platforms - Strong partner management skills including ability to handle difficult conversations - Solid time management skills with ability to work under tight deadlines - Good understanding of business strategy and deep domain recruitment knowledge - Experience in an RPO or corporate recruitment setup is preferred

- Opportunity to work with a globally recognised technology leader - Exposure to large-scale enterprise HR operations - Professional development through workshops and continuous learning - Collaborative and inclusive work culture - Full-time permanent employment