Process Delivery Specialist Human Resources Operations

Role Overview As a Process Delivery Specialist in Human Resources Operations, you will be responsible for managing end-to-end recruitment support and working closely with IBM's operation management team. You will define, develop, and implement comprehensive sourcing strategies to build a qualified talent pool while ensuring adherence to Service Level Agreements and driving recruitment success. Key Responsibilities - Take ownership of the complete sourcing lifecycle and ensure process adherence to SLAs with appropriate corrective actions - Conduct initial candidate assessments to evaluate suitability for open positions - Develop and implement innovative sourcing strategies including social media channels and other modern recruiting methods - Collaborate with business heads to establish and track weekly, quarterly, and yearly recruitment goals for the Global Delivery Center - Perform candidate screening and selection using Applicant Tracking Systems and maintain regular status updates - Build and maintain strong relationships with hiring managers throughout the recruitment journey from requisition to offer stage - Identify and resolve issues within the talent pool to ensure quality candidate pipeline Required Qualifications - Bachelor's degree in any discipline - Minimum 3 to 5 years of recruitment experience in ITES, BPO, or Finance and Accounting sectors - Proficiency with Applicant Tracking Systems for candidate management and screening - Expertise in sourcing candidates through social media platforms and innovative recruiting channels - Strong ability to build rapport with hiring managers and manage partner relationships - Excellent time management and ability to work effectively under tight deadlines Why Join Us Join IBM and contribute to shaping talent strategies in a globally recognized IT services organization. This role offers the opportunity to drive meaningful hiring outcomes while developing expertise in recruitment operations and business strategy. Preferred Qualifications - Master's degree in any discipline - Direct sourcing or recruitment experience in corporate or RPO setup environments - Demonstrable experience in partner management and handling difficult conversations - Knowledge of Human Resources Information Systems in addition to ATS proficiency - Change management experience and consultative approach to recruitment

- Bachelor's degree - 3 to 5 years recruitment experience in ITES BPO or FA - Applicant Tracking System expertise - Social media sourcing skills - Hiring manager collaboration experience - Partner management abilities - ATS and HRIS proficiency - Strong communication and interpersonal skills - Change management experience - Time management under pressure - Domain knowledge in business strategy