Process Associate Chat Support

Role Overview Sutherland is hiring Process Associates for non-voice chat and email support roles to provide exceptional customer service to our global clientele. This is an excellent opportunity for freshers and candidates with up to 6 months of work experience to launch their career in the customer support industry. You will handle customer inquiries through chat and email channels while maintaining high quality standards and customer satisfaction. Key Responsibilities - Respond to customer inquiries via chat and email in a timely and professional manner - Provide accurate information and resolve customer issues following company guidelines - Maintain detailed records of customer interactions and transactions - Meet productivity and quality targets while adhering to operational procedures Required Qualifications - Excellent verbal and written communication skills in English - Willingness to work night shifts and rotational weekly off schedules - Graduation from high school or equivalent - Immediate availability to join Why Join Us Sutherland offers a supportive work environment with comprehensive benefits including one-way cab service and transport allowance. This is your stepping stone into a professional career with a global BPO organization that values employee growth and development.

- Freshers or candidates with up to 6 months work experience - Excellent English communication skills - Willingness to work night and rotational shifts - Flexible for rotational weekly off schedules - Immediate joiners preferred - Customer support orientation - Chat and email support capability - Good typing skills and attention to detail

- One-way cab service - Transport allowance - Full-time permanent position - Work from office environment - Professional development opportunities