Process Associate Chat Support

Role Overview We are seeking energetic freshers and candidates with up to 6 months of experience to join our customer support team as Process Associates handling chat and email support. This is an exciting opportunity to start your career in a professional BPO environment with immediate joining available. You will be responsible for providing excellent customer service through chat and email channels while working in a night shift or rotational schedule. Key Responsibilities - Handle customer inquiries and provide support through chat and email channels - Maintain high quality standards in all customer interactions - Resolve customer issues efficiently and professionally - Follow company protocols and guidelines while managing customer communications Required Qualifications - Excellent verbal and written communication skills in English - High school diploma or equivalent qualification - Willingness to work night shifts and rotational shifts with rotating weekly offs - Ability to work from office on a full-time permanent basis Why Join Us Sutherland offers a professional work environment with one-way cab service and transport allowance to support your commute. Join a company that values its employees and provides opportunities for career growth in the customer support industry.

- Excellent English communication skills verbal and written - Customer support experience or fresher status - 6 months work experience acceptable - Willingness to work night and rotational shifts - Immediate joiner preferred - Flexibility with rotating weekly offs - Graduation not required

- One-way cab service - Transport allowance - Full-time permanent position - Professional work environment - Night shift employment opportunity