Order to Cash Operations Associate

Role Overview You will be part of our Finance Operations vertical, managing the order to cash process and helping determine financial outcomes through operational data collection, analysis, and transaction reconciliation. This role focuses on optimizing working capital, providing real-time visibility of revenue and cash flow, and streamlining billing processes from customer inquiry through invoicing. As an Order to Cash Operations Associate, you will work on cash application processing, resolving queries related to cash applications, and coordinating with internal teams and customers. Key Responsibilities - Manage collections process and ensure timely payment collection within stipulated payment terms to optimize accounts receivable - Resolve cash application issues, reconcile suspense accounts, and process transactions from payment receipt to finalization - Call, email, and make payment arrangements with customers while maintaining effective and timely communication - Prepare and review AR adjustments, statements of accounts receivable, and reminder letters while ensuring completeness and accuracy of invoices - Work closely with credit, sales, billing, and cash application teams to resolve receivable issues and mitigate collection risk - Respond to internal and external emails within agreed turnaround times and escalate unresolved issues to management - Provide excellent customer service regarding collection issues, discrepancies, and short payments Required Qualifications - Any graduation or higher qualification - Minimum 2 years of experience in B2B collections processing - Good working knowledge of ERP systems, with Oracle experience preferred - Collections License is considered beneficial - Proficiency in MS Office applications - Strong English communication skills, both written and spoken Why Join Us Join Accenture and be part of a global leader in technology and management consulting. You will work in a multicultural environment with opportunities to develop your skills in financial operations while contributing to significant business outcomes.

- Order to cash and collections processing knowledge - 2 years minimum B2B collections experience - ERP system expertise, Oracle preferred - Cash application and reconciliation skills - AR system and accounts receivable knowledge - Issue resolution and problem-solving abilities - MS Office proficiency - Excellent English communication - Strong attention to detail and accuracy - Customer service excellence - Time management and organizational skills - Ability to work in rotational shifts - Team player mentality - Flexibility during month-end, quarter-end, and year-end closing