International Voice Support Associate

Role Overview Join Sutherland as an International Voice Support Associate handling customer queries through multiple channels including email, chat, and ticketing systems. This is a customer-facing role where you will provide accurate information and timely resolutions while maintaining professional communication standards with global clients. Key Responsibilities - Handle customer queries through email, chat, and ticketing systems with accuracy and professionalism - Provide timely resolutions to customer issues without requiring voice interaction - Maintain polite and customer-friendly tone in all written communications - Prepare daily and weekly reports on completed tasks and pending issues - Coordinate with internal teams for issue resolution when required Required Qualifications - Minimum 6 months of voice support or customer support experience - Excellent English communication skills, both written and verbal - Ability to work in rotational shifts including night shifts - Hyderabad-based candidates only Why Join Us Work with global clients on international processes while enjoying competitive salary, cab facility for night shifts, and skill enhancement programs. Be part of an engaging work culture with employee activities and growth opportunities.

- Minimum 6 months voice support experience - Excellent English communication skills - Customer support or hospitality management background preferred - Ability to handle rotational and night shifts - Flexible with multiple shifts based on process requirements - Aadhaar card for verification - Two updated resume copies for interview - Hyderabad resident only

- Competitive salary package - Two-way cab facility for night shifts within 25 km radius - Communication and soft skills enhancement programs - Opportunity to work with global clients and international processes - Rotational or fixed shifts based on process requirements - Employee engagement activities and themed events - Full-time permanent employment - Career growth in customer success operations