International Voice Process - Customer Support Executive

Role Overview Sutherland is actively hiring Customer Support Executives for its International Voice Process in Chennai. This is a 6-month contractual role suited for freshers and experienced candidates who can join immediately in May. The position involves handling international customer interactions over voice in a fast-paced BPO environment. Key Responsibilities - Handle inbound and outbound customer calls for an international voice process - Deliver prompt and professional support to resolve customer queries and concerns - Maintain high standards of verbal communication and customer satisfaction - Follow defined processes and escalation procedures during customer interactions - Meet productivity and quality targets as set by the operations team Required Qualifications - Excellent verbal communication skills in English - Willingness to work rotational shifts with predominantly night shift timings - Ability to join immediately within May - Graduation not mandatory; freshers are welcome to apply - Comfortable working from office five days a week Why Join Us Sutherland is a globally recognised business process services company offering a structured work environment with two-way cab facility available within a 25km radius. This role provides a strong entry point into international BPO operations with a reputed employer.

- Excellent verbal communication skills in English - Immediate joiners preferred (joining by May) - Freshers and candidates with prior experience both eligible - Willingness to work rotational and predominantly night shifts - Comfortable working from office five days a week - Graduation not required

- Two-way cab facility available up to 25km radius based on shift timings - 5-day work week - Structured selection process with HR and panel interview rounds - Opportunity to work with a globally recognised BPO company