International Email Support Associate

Role Overview This is an International Email Support Associate position where you will handle customer queries and provide professional email support to international clients. You will be responsible for resolving service-related issues, coordinating with internal teams, and maintaining customer satisfaction through quality support delivery. Key Responsibilities - Handle customer queries and requests through email in a timely and professional manner - Resolve customer concerns related to services, refunds, billing, and general issues - Troubleshoot service-related problems and provide appropriate solutions to customers - Coordinate with internal teams to ensure quick and efficient issue resolution - Maintain accurate records of all customer interactions and resolutions - Ensure high customer satisfaction by delivering quality support consistently - Follow company processes, service standards, and response timelines - Complete assigned tasks efficiently and meet daily deadlines Required Qualifications - Graduate or undergraduate degree from any stream - Excellent verbal and written communication skills in English - Good typing speed and computer handling proficiency - Experience in BPO or customer support background preferred - Ability to work in rotational shift environment including night shifts Why Join Us Sutherland is a leading global BPO company offering career growth and development opportunities. Join a professional team handling international processes with structured support and training.

- Excellent communication skills - Good typing and computer handling skills - Fast-paced environment adaptability - Email and chat support experience preferred - Night shift compatibility - International BPO process knowledge preferred - English writing proficiency - Customer support background preferred

- Competitive salary structure - Permanent full-time employment - Professional development opportunities - Structured work timings - Team-based support environment