Hindi Voice Process Customer Support Executive

Role Overview Sutherland is hiring immediate joiners for a Hindi Voice Support position ideal for freshers passionate about delivering excellent customer service. This role involves handling inbound customer calls in Hindi, addressing customer inquiries, and resolving issues while maintaining service quality standards. You will work as part of a dynamic team committed to achieving customer satisfaction targets. Key Responsibilities - Handle incoming customer calls in Hindi language and provide professional support - Address customer inquiries with accurate and timely information - Resolve customer complaints and issues effectively and courteously - Collaborate with team members to meet daily service level targets and performance metrics - Stay updated with product information, company policies, and standard operating procedures Required Qualifications - High school diploma or any graduate degree - Proficiency in Hindi language with strong verbal communication abilities - Excellent English communication skills both written and verbal - Ability to manage difficult calls with composure and handle stress effectively Why Join Us Join Sutherland, a global leader in business process management, and kickstart your career in customer service. We offer a supportive work environment with clear career growth opportunities for dedicated professionals.

- Hindi language proficiency - Fluent English communication - Customer service experience or enthusiasm - Call handling skills - Problem-solving ability - Active listening skills - Time management - Stress management capability - High school or graduate qualification

- Permanent full-time employment - Immediate joining opportunity - Professional development support - Team-based work environment - Service target incentives