Customer Support Executive Non-Voice

Role Overview Sutherland is seeking dedicated Customer Support Executives for international non-voice support operations. You will handle customer inquiries through chat and email channels, providing accurate information and resolving issues efficiently while maintaining high service standards. Key Responsibilities - Handle customer queries and concerns through chat and email platforms with accuracy and timeliness - Resolve customer issues and complaints effectively while maintaining customer satisfaction - Provide accurate product information and policy details to customers - Coordinate with team members to achieve service targets and operational goals - Stay updated with latest product information and company policies Required Qualifications - Plus 2 or higher secondary education minimum - Excellent verbal and written communication skills in English - Ability to work in rotational shifts with 2-day weekly offs - Available to join immediately Why Join Us Join Sutherland and be part of a global organization serving international clients. We offer competitive compensation, cab facilities within 25 km radius, and a supportive work environment with clear career growth opportunities.

- Plus 2 education or higher - Excellent English communication skills - Chat and email support experience preferred - International non-voice process experience preferred - Available for immediate joining - Willing to work night shifts - 5-day work week with rotational offs

- CTC 2.25-3.5 LPA - Cab facility available up to 25 km radius for night shift employees - 5-day work week with 2-day rotational offs - Permanent full-time employment - Work from office location - Career growth opportunities