Customer Support Associate - International Non Voice Process

Role Overview Sutherland is hiring freshers for its International Non-Voice Customer Support process based out of Chennai. This is a full-time, permanent, work-from-office role where candidates will handle customer interactions exclusively through written communication such as emails. The position is ideal for individuals looking to launch their careers in the international BPO space with strong English communication skills. Key Responsibilities - Assist international customers by responding to their queries and concerns through email-based communication - Ensure high quality written responses that meet international customer support standards - Work rotational night shifts and manage assigned customer cases within defined timelines - Adhere to process guidelines and maintain accuracy in all written correspondence Required Qualifications - Minimum qualification of Plus Two, 3-year Diploma, or any Graduate degree with no active backlogs - Excellent verbal and written communication skills in English - Must be an immediate joiner residing within 25 km of the Chennai office location - Freshers are preferred; prior experience is not required Why Join Us Sutherland is a globally recognised business process outsourcing company offering freshers a strong launchpad into international customer service careers. With 200 open positions and a structured work environment, this is a great opportunity to grow in the BPO industry.

- Fresher or 0 to 1 year of experience - Excellent written and verbal communication skills in English - Minimum qualification of Plus Two, 3-year Diploma, or any Graduate degree - No current backlogs in education - Must be an immediate joiner - Must reside within 25 km of the Chennai office - Comfortable working rotational night shifts from office

- 2 rotational weekly off days - Opportunity to work with an international process - Permanent full-time employment - Career growth in a globally recognised BPO organisation