Business Advisory New Associate - Voice Process

Role Overview Accenture is hiring a Business Advisory New Associate for its Voice Process team in Gurugram. This is an exciting entry-level opportunity for fresh graduates looking to build a career in customer operations within a globally recognised professional services organisation. You will be part of a dynamic Engagement Centre supporting customers across multiple channels including inbound calls, order management, and general product inquiries. Key Responsibilities - Handle inbound and outbound customer calls to resolve complaints, process orders and returns, and address general product or service queries - Manage escalations and route complex issues to the Tier 2 support team as required - Track, document and report system issues and process updates in a timely manner - Adhere to assigned schedules and maintain compliance with service level agreements and account KPIs - Support process documentation and assist with newly onboarded client processes as and when required - Stay updated on product information, system changes and operational guidelines Required Qualifications - Any graduation degree from a recognised university - 0 to 1 year of experience in inbound or outbound customer service - Ability to work under pressure in a fast-paced, multichannel support environment - Strong communication skills with a customer-first attitude - Familiarity with customer service tools and basic computer operations is a plus Why Join Us Accenture is a global leader serving clients across 120 countries with a workforce of over 784,000 professionals, offering unmatched growth opportunities in technology and operations. Joining this team means being part of a forward-thinking organisation that champions innovation, inclusion and continuous learning.

- Any graduation degree - 0 to 1 year of customer service experience - Inbound and outbound calling experience preferred - Ability to handle escalations and work under pressure - Strong verbal communication skills - Basic computer and system navigation skills - Knowledge of multichannel customer support processes

- Career growth within a global professional services firm - Exposure to multinational client operations - Access to Accenture learning and development programmes - Collaborative and inclusive work environment