Business Advisory Associate - Voice Process

Role Overview Accenture is hiring a Business Advisory Associate for its Voice process at the Gurugram Engagement Centre. This role is ideal for candidates with hands-on customer service experience who are looking to grow within a globally recognised professional services organisation. You will be the first point of contact for consumers, helping resolve queries and ensuring a seamless customer experience across multiple channels. Key Responsibilities - Handle inbound customer calls related to complaints, order processing, returns, and product or service inquiries - Manage support and service escalations and route complex issues to the Tier 2 department as needed - Track and report system issues in a timely and accurate manner - Maintain up-to-date knowledge of system changes, process updates, and product information - Adhere strictly to service level agreements and assigned operational schedules - Meet and sustain account KPIs on a consistent basis - Assist with process documentation and support new process rollouts as directed by the client - Provide multichannel support covering customer service, customer contact, and trade marketing activities Required Qualifications - Any graduation degree from a recognised university - 1 to 3 years of experience in inbound or outbound customer service roles - Proven ability to work effectively under pressure in a fast-paced environment - Familiarity with customer service technology and next-generation customer operations - Strong communication skills with a customer-first approach Why Join Us Accenture is a Fortune 500 company operating in over 120 countries with a workforce of 784,000 professionals, offering world-class learning opportunities and career growth. Joining this team means being part of a globally connected, innovation-driven culture that values people and delivers real impact for clients across industries.

- Any graduation degree - 1 to 3 years of customer service experience - Inbound and outbound call handling experience - Ability to manage escalations and multi-channel support - Familiarity with customer service technology platforms - Strong verbal communication skills - Ability to work under pressure and meet KPIs - Knowledge of service level agreement compliance

- Opportunity to work with a global Fortune 500 company - Exposure to multichannel and next-generation customer operations - Structured learning and career development programmes - Collaborative and inclusive work environment