Business Advisory Associate - Voice Process

Role Overview Accenture is hiring a Business Advisory Associate for its Voice Process team at its Gurugram Engagement Centre. This role is ideal for candidates with hands-on customer service experience who thrive in a fast-paced, multichannel support environment. You will serve as the first point of contact for customers, handling inbound queries, complaints, and order-related concerns on behalf of leading global clients. Key Responsibilities - Handle inbound and outbound customer calls, resolving complaints, processing orders and returns, and addressing product or service queries - Manage support and service escalations and route complex issues to the Tier 2 department as required - Track, document, and report system issues in a timely and accurate manner - Stay updated on system changes, product information, and process updates to ensure accurate customer communication - Adhere strictly to assigned schedules, service level agreements, and account KPIs - Assist with process documentation and support any newly introduced client processes within the defined scope of services - Collaborate with trade and marketing teams to address customer inquiries related to products and campaigns Required Qualifications - Any graduate from a recognised university - 1 to 3 years of experience in inbound or outbound customer service roles - Demonstrated ability to work effectively under pressure in a target-driven environment - Familiarity with multichannel or multimedia customer support including voice, chat, or technical support - Strong communication skills and a customer-first approach Why Join Us Accenture is a globally recognised professional services leader operating across more than 120 countries, offering unmatched career growth, world-class training, and a collaborative work culture. Joining this team means being part of one of the largest intelligent operations networks in the world, where your contributions directly impact client success.

- Any graduation from a recognised university - 1 to 3 years of inbound or outbound customer service experience - Strong verbal communication skills in English - Ability to handle escalations and work under pressure - Experience with multichannel customer support preferred - Familiarity with customer service technologies and CRM tools - Willingness to work in rotational shifts as per business requirements

- Opportunity to work with a globally recognised Fortune 500 company - Exposure to multichannel and next-generation customer operations - Structured training and skill development programs - Performance-linked growth and internal mobility opportunities - Dynamic and inclusive work environment