Business Advisory Associate - Voice Process

Role Overview Accenture is hiring a Business Advisory Associate for its Voice Process team in Gurugram. This role is part of a dynamic Engagement Centre focused on delivering exceptional customer experiences across multiple channels. You will work within Accenture's globally recognised Operations division, leveraging cutting-edge customer service technology to support clients across industries. Key Responsibilities - Handle inbound and outbound customer calls to resolve complaints, process orders and returns, and address general product or service queries - Manage service and support escalations effectively and route complex issues to the Tier 2 department as required - Track, document, and report system issues in a timely manner to ensure smooth operations - Stay updated on system changes, product information, and process updates to maintain service quality - Adhere to assigned schedules, service level agreements, and account KPIs consistently - Assist with process documentation and support any new client-approved processes as they are introduced - Assist customers with website registration inquiries and liaise with trade and marketing teams when needed Required Qualifications - Any graduation degree from a recognised university - 1 to 3 years of experience in inbound and outbound customer service or a similar voice process role - Demonstrated ability to work effectively under pressure in a fast-paced environment - Strong communication skills with a customer-first approach - Familiarity with multichannel or multimedia customer support environments is an advantage Why Join Us Accenture is a global leader in professional services with a presence in over 120 countries and a workforce of 784,000 professionals, offering you unparalleled career growth and exposure to world-class technology and operations. Joining this team means being part of an organisation that invests in its people and drives innovation at scale every single day.

- Any graduation degree - 1 to 3 years of customer service experience in voice process - Experience handling inbound and outbound calls - Ability to work under pressure and meet tight deadlines - Strong verbal communication and problem-solving skills - Familiarity with multichannel customer support - Knowledge of KPI adherence and service level agreements