Business Advisory Associate - Voice Process

Role Overview Accenture is hiring a Business Advisory Associate for its Voice Process team at the Gurugram Engagement Centre. This role is ideal for candidates with 1 to 3 years of customer service experience who are passionate about delivering excellent consumer support across voice and multichannel platforms. You will play a key part in handling inbound customer interactions, resolving complaints, and ensuring client satisfaction in line with defined service levels. Key Responsibilities - Handle inbound and outbound customer service calls professionally and efficiently - Manage complaint resolution, order processing, return requests, and website registration inquiries - Escalate unresolved support issues to the Tier 2 department when required - Track and report system issues, changes, and updates on a regular basis - Comply with service level agreements and account-level KPIs at all times - Assist with process documentation and support new processes as and when introduced by the client - Adhere to assigned schedules to ensure adequate coverage during operational hours Required Qualifications - Any graduation degree from a recognised university - 1 to 3 years of experience in inbound or outbound customer service - Ability to work under pressure and manage multiple customer queries simultaneously - Familiarity with customer service technology and multichannel support tools - Strong communication skills in English with a customer-first approach Why Join Us Accenture is one of the world's leading professional services companies, operating across more than 120 countries and serving clients in over 40 industries. Joining Accenture means being part of a dynamic, innovation-driven culture where your growth and contribution are truly valued.

- Any graduation degree - 1 to 3 years of inbound or outbound customer service experience - Experience working in a fast-paced, high-pressure environment - Knowledge of customer service technology and multichannel support - Strong verbal communication skills in English - Ability to adhere to KPIs and service level agreements - Basic understanding of process documentation

- Opportunity to work with a global Fortune 500 company - Exposure to multichannel and multimedia customer support operations - Career growth and internal mobility opportunities - Dynamic and inclusive work culture - Access to Accenture's global learning and development resources