Business Advisory Associate - Retail Banking Card Operations

Role Overview Accenture is hiring a Business Advisory Associate to support banking operations transformation for its global clients. This role sits within the Banking Services domain with a focus on Retail Banking Card Operations, helping financial institutions build agile and resilient operating models. You will work as part of a collaborative team, resolving card-related disputes and chargeback claims in line with regulatory guidelines such as Regulation E. Key Responsibilities - Review and assess dispute claims to verify the authenticity of card chargeback requests and process them in accordance with Regulation E - Solve routine operational problems using established precedents and general guidelines provided by the team - Handle daily work tasks with moderate-level instructions and follow detailed guidance for new assignments - Collaborate within your immediate team and report to your direct supervisor on all work-related decisions - Contribute as an individual team member with a focused, predetermined scope of work in the banking operations function Required Qualifications - Any graduation degree from a recognised university - 1 to 3 years of relevant experience in banking services or financial operations - Working knowledge of retail banking processes including account management, card operations, KYC, and payment processing - Willingness to work in rotational shifts as required by the business - Good communication and analytical skills with attention to detail Why Join Us Accenture is a globally recognised professional services leader operating across more than 120 countries, offering outstanding career growth opportunities backed by world-class technology and intelligent operations. Joining this team means being part of a diverse workforce of over 784,000 professionals committed to delivering innovation and human ingenuity for clients across 40-plus industries.

- Any graduation degree from a recognised university - 1 to 3 years of experience in banking or financial services - Knowledge of retail banking card operations and chargeback processes - Familiarity with Regulation E guidelines for dispute resolution - Understanding of KYC, account management, and payment processing - Ability to follow detailed instructions and work within defined guidelines - Strong analytical and problem-solving skills - Willingness to work in rotational shifts - Good interpersonal and team collaboration skills

- Opportunity to work with a global Fortune 500 company - Exposure to international banking clients and projects - Structured training and onboarding support - Career growth within Accenture's global network - Work as part of a large and diverse professional team