Business Advisory Associate - Retail Banking Card Operations

Role Overview Accenture is hiring a Business Advisory Associate to support banking operations transformation for global clients. In this entry-level role, you will work within a structured team environment focused on retail banking card operations, helping financial institutions improve agility, compliance, and operational resilience. This is an excellent opportunity for graduates with 1 to 3 years of experience looking to build a career in banking services and dispute management. Key Responsibilities - Review and assess card dispute claims to determine the authenticity of chargeback requests in accordance with Regulation E guidelines - Process routine banking operations tasks including account-related queries, transaction processing, and credit card dispute resolution - Follow established procedures and general guidelines to resolve day-to-day operational issues with accuracy - Coordinate within your immediate team and report to your direct supervisor on work progress and escalations - Carry out assigned tasks with detailed instructions on new assignments while independently managing familiar, recurring responsibilities - Adapt to rotational shift requirements as part of a 24x7 banking operations support model Required Qualifications - Any graduation degree from a recognised university - 1 to 3 years of relevant experience in banking services or financial operations - Working knowledge of retail banking functions such as KYC, account management, card operations, and payment processing - Familiarity with Regulation E and card chargeback processes is an advantage - Strong attention to detail and ability to follow process-driven workflows - Good communication skills and ability to collaborate effectively within a team Why Join Us Accenture is one of the world's leading professional services firms, empowering over 784,000 professionals across 120 countries with cutting-edge technology and intelligent operations capabilities. Joining Accenture means being part of a purpose-driven organisation that invests in your growth and offers you exposure to large-scale banking transformation projects across global markets.

- Any graduation degree - 1 to 3 years of experience in banking or financial operations - Knowledge of retail banking services including KYC, account management, and card operations - Understanding of card chargeback processes and Regulation E - Attention to detail and process adherence - Good verbal and written communication skills - Willingness to work in rotational shifts - Ability to work as an individual contributor within a team

- Exposure to global banking transformation projects - Structured on-the-job training and detailed task guidance - Work with a globally recognised professional services leader - Career growth opportunities within Accenture's operations network