Business Advisory Associate - Retail Banking Card Operations

Role Overview Accenture is looking for a Business Advisory Associate to join its Banking Operations team in Chennai. In this role, you will support retail banking card operations, helping clients transform their banking processes into agile and resilient operating models. You will work closely with your team to review and process card chargeback disputes in compliance with Regulation E, ensuring accuracy and adherence to established guidelines. Key Responsibilities - Review dispute claims to determine the authenticity of card chargeback requests and process them in accordance with Regulation E - Identify and resolve routine operational problems by referencing established precedents and general process guidelines - Collaborate within your team and coordinate with your direct supervisor to complete daily work tasks - Follow detailed instructions for regular assignments and new tasks to ensure consistent quality of output - Contribute as an individual team member within a focused and predefined scope of work - Be prepared to work in rotational shifts as per business requirements Required Qualifications - Any graduation degree from a recognised university - 1 to 3 years of relevant experience in banking operations or a related field - Working knowledge of retail banking services including account management, KYC, transaction processing, loans, and credit card operations - Familiarity with card dispute management and Regulation E guidelines is an advantage - Good communication skills and ability to work effectively within a team environment Why Join Us Accenture is a global leader in professional services with a presence across more than 120 countries and a workforce of over 784,000 professionals. Joining Accenture means being part of a company that combines deep industry expertise with cutting-edge technology to drive meaningful impact for clients and communities worldwide.

- Any graduation degree from a recognised university - 1 to 3 years of experience in banking or financial services operations - Knowledge of retail banking services including KYC, account management, and credit card operations - Understanding of card dispute resolution and Regulation E compliance - Strong attention to detail and ability to follow established process guidelines - Good communication and interpersonal skills - Willingness to work in rotational shifts

- Opportunity to work with a global professional services leader - Exposure to large-scale banking and financial services operations - Structured on-the-job training and detailed task guidance - Collaborative team environment with defined growth opportunities - Work with clients across more than 120 countries