Business Advisory Associate - Retail Banking Card Operations

Role Overview Accenture is seeking a Business Advisory Associate to support banking operations transformation for its global clients. In this entry-level role, you will work within the Retail Banking Card Operations domain, helping banks resolve card dispute claims and chargeback requests in compliance with Regulation E. You will be part of a collaborative team environment where you contribute to maintaining quality, accuracy, and regulatory adherence in day-to-day banking processes. Key Responsibilities - Review and evaluate card dispute claims to verify the authenticity of chargeback requests - Process and honor valid chargeback claims in accordance with Regulation E guidelines - Handle routine banking operations tasks by following established precedents and general operational guidelines - Coordinate closely with your immediate team and reporting supervisor to ensure accurate task execution - Follow detailed instructions for daily work assignments and new tasks as assigned - Adapt to rotational shift requirements as part of the operational schedule Required Qualifications - Any graduation degree from a recognised university - 1 to 3 years of experience in banking services, card operations, or a related domain - Working knowledge of retail banking concepts such as KYC, account management, transaction processing, credit cards, and payment facilitation - Familiarity with Regulation E and card chargeback processes is an added advantage - Strong attention to detail and ability to follow structured workflows - Good communication skills for effective interaction within a team environment Why Join Us Accenture is a globally recognised professional services leader with a presence in over 120 countries and a workforce of 784,000 professionals, offering unmatched career growth opportunities across digital, cloud, and security domains. Joining Accenture means being part of a culture that embraces innovation, values human ingenuity, and creates shared success for clients and employees alike.

- Knowledge of Retail Banking Card Operations - Understanding of card chargeback processes and Regulation E - Experience in banking services such as KYC, account management, and transaction processing - Any graduation degree - 1 to 3 years of relevant work experience - Strong attention to detail - Ability to work in rotational shifts - Good written and verbal communication skills - Ability to follow structured guidelines and escalate when required

- Work with a globally recognised professional services organisation - Exposure to international banking clients and operations - Structured training and onboarding support - Career growth across digital, cloud, and technology domains - Inclusive and diverse work culture